Assistive Technology Technical Support
Price range: £35.00 through £199.00
If you have a technical support contract with us you will have access to a dedicated telephone number to connect you straight to a member of our Support Team. Our Support Team also use an encrypted web-based support tool to allow them to connect directly to your PC to trouble shoot any of the above issues.
Technical support hours
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9:00am – 5:30pm, Monday – Friday (excluding bank holidays)
*Please note that existing technical support customers can receive a discounted rate for their annual technical support if they renew before their existing support expires. Please contact us for more information.
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General software faults and failures
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Voice profile setup (including vocabulary, command sets and roaming users)
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Voice profile accuracy and troubleshooting
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Interaction with other desktop applications
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Use of commands and vocabularies
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Sound issues (Headset /hardware troubleshooting and sound settings)
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Installation, pre-requisites and migration issues
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Licensing queries
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Application options and settings
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Software usage advice
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Product information/advice
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Support documentation
